Order Acceptance:

Acceptance of orders by ALTERart for photographic prints is subject to fund clearance.

Shipping:

We offer free delivery on all prints to all UK destinations. If you wish to ship outside UK please contact sales@alterart.co.uk. All works purchased online are subject to availability. All our prints are sent using Royal Mail UK recorded delivery.

Service times:

Because each print gets printed and signed by the artist individually please allow up to 28 days for delivery. The vast majority of shipping times will be less than 7 working days. All shipping with the UK is free of charge.

Paper samples:

For a nominal sum of £1 you can request a paper sample before you buy a print, this will allow you to check the quality of the paper, as well as the tonal range. To do so please contact sales@alterart.co.uk.

Order modifications and cancellations:

To cancel or modify an order that has not shipped, please have your order number ready and contact us at sales@alterart.co.uk. We are unable to cancel or modify orders that have already shipped.

Returns and refunds:

If for any reason you are unhappy with your purchase, please inform us by telephone or email within 3 days of receiving the goods. Options upon return include: replacing the work (if it has been damaged by us), credit towards another purchase, or a full refund. You will be requested to send the print back to us, at your own cost, before the full refund can be issued. Once the print is received, please allow up to 10 working days for processing.

Damages:

All items are fully insured in transit to cover damage, loss or non-delivery. Once the delivery has been signed for it is no longer insured by AlterArt and is the sole responsibility of the client. Please thoroughly check all deliveries on arrival as you will be held liable for any damages after signing for the delivery.
In the unlikely event that the artwork arrives damaged, contact us by telephone or email within 24 hours of the good being received.
Options upon return includes: replacing the damaged work (in the case of multiple editions being available), credit towards another purchase, or a full refund.

Personal Data:

Personal data received during the order process is used for the purpose of fulfilling orders. Customers may unsubscribe from the mailing list at any time by following the ‘unsubscribe’ link at the bottom of the newsletter. We will never share your details.

Payment:

All payments are processed through PayPal. All payments are taken in UK Pounds Sterling (GBP).

Copyright:

All content included on this website is either the property of ALTERart or contracted artists and is protected by UK and international copyright laws. The content may be used as an information and shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance without the permission of ALTERart is strictly prohibited.

Paper/Colour balance:

All our products undergo strict quality control. We use 320gsm fine art textured rag to achieve the highest quality. We also use archival print processes.

All prints are printed with one inch border around the image. The size of the image stated on the website excludes the border. The sizes on the website are rounded to the nearest 5mm.

Each print is independently colour balanced, however individual monitor settings such as brightness, contrast, frequency, temperature, will also affect your colour accuracy. What all this boils down to is that images on your monitor will always look somewhat different than the final printed piece. To avoid any disappointment, please consider ordering a paper sample.

The papers and other materials used during the printing process may vary from, and they may affect final productions. Such discrepancies in product characteristics shall not form sufficient basis for defect.

Limited Editions:

ALTERart works closely with artists to offer limited edition prints, which means that you will not be able to acquire extra print of a specific size from any other source. Every print is individually hand signed and numbered by the artist, typically in pencil, in the form of “edition number1/number2″. Number1 is the number if the print, number2 is the number of prints available. 

A small number of “artists’ proofs” may also be produced, these prints will be marked “H. C.” or “H/C”, meaning “hors de commerce”, not for sale. 

Domain Information:

AlterArt Ltd may also collect domain information as part of its analysis of the use of this site. This data enables us to become more familiar with which customers visit our site, their paths through the site, and areas of the site they visit most often. This information is collected automatically and requires no action on your part.

Disclaimer:

The information contained in this archive is provided ‘as is’ without warranty of any kind. The entire risk as to the results and the performance of the information is assumed by the user, and in no event shall ALTERArt be liable for any consequential, incidental or direct damages suffered in the course of using the information in this archive. Uses of the information contained in this archive are governed by their respective license agreements and may contain restrictions on use. Some of the content on this site is intended for adults only. ALTERArt accepts no responsibility for any offence materials on the site may cause. Access to this website is at the users own risk. AlterArt Ltd is not responsible in any way for the content of any websites linked to this website. ALTERArt is not responsible for the actions of users of this website. ALTERArt reserves the right to not sell an item to an individual or group at any given time, even if payment has been made. In such instances, a full refund will be processed promptly.

ALTERart reserves the right to change, modify, or update this statement at any time without notice.